Orders can be cancelled up to dispatch. After this time period if you wish to cancel you will have to follow the returns policy.
Order packages can sometimes take longer than expected to arrive. Even though we fully understand customers want to receive their orders as soon as possible, we suggest customers wait up to 72 hours just in case there is some hold up in the postal service.
Please contact us and we will do our best to rectify the situation if you are still waiting for your products after 5 days.
If you're not 100% satisfied with your order, or simply need to return it, we'll take care of it for you.
A restocking fee may apply if either the flame torch or hose have been used and/or damage is showing to the unit. Order shipping is none refundable. The remaining refund amount will be credited back to your original payment method.
Please contact us via the website email prior to return. We will issue you a returns number and mailing address.
Refunds will require the customer to return ship the items for inspection in which we will then process your request and process the refund. Refunds can take up to thirty days to show on your credit statement.
These delays are due to our internal process and credit card, bank processing times. We do not provide cash or check refunds for security reasons.
We require all items that are being shipped back to have a shipping service that supply a tracking number. We do not guarantee that we will receive your returned item.
Returned items must be in their original packaging, unopened, unworn, unwashed and undamaged. If a product is returned in any condition other than it's original state, we hold the right to reject your return and not issue the refund.
You will be responsible for paying the full return shipping of your products.